Account Blocked/limited

Roby76 shared this idea 3 months ago
New

I had two accounts a romeo and a hunqz, for I do not know what specific reason or infringement I have both been limited in use, no one sees me or writes me, if I write I can not answer. So I decided to cancel both of them.

I created a new account and this situation has not changed, I can not receive and reply to messages.

I have written several times to contact technical support but unfortunately nobody takes into consideration or responds to my messages.

Even if I had erroneously committed an infraction, I think that since I am trying in every way to contact the assistance to clarify this and if necessary to remedy, I do not receive answers.

Is it possible that a user like me who has been using Planetromeo for more than 10 years must be blocked for life without the possibility of a clarification or without having a second chance? It seems a punishment a bit 'too hard to apply in a site that should be a community.

What should I do to be able to have an admin's attention and to have again the possibility of having a working and not blocked account?

This situation really makes me very sad :(

Comments (7)

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I can understand everything, but at least I would like to be able to communicate. ok maybe I may have done something that was not done or maybe I'm a stranger to any infraction. Unfortunately I have also allowed the use of my connection and devices to another person. However, I would like an admin to communicate with me to resolve the situation. I think that even if a person can make mistakes, he or she has the right to be able to explain and have the opportunity to exculpate and solve the problem.

I have used and supported planetromeo for over 10 years sometimes even for a fee, so I strongly regret being stuck in this way.

Please any of the administrators can kindly review my case and contact me to unblock this situation? :(

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Please we expecting answer from romeo team

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I'm begging the team of romeo, sending e-mails directly to their address to answer me. We are waiting for your answer

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I have the same problem and I dont understand what happened to planetromeo in the last time. They limit my account without any notification every time I am trying to create a new one. All I want is to have only one account on their site, but they deprive me of the right. I always had only one account, but then I mistakingly created one more, not with malicious intent, but just because I was not informed enough about user conditions. Some time later, they sent me a message where they told me that it is allowed to have only one account. I deleted the second one and kept only the main profile. A few weeks ago, I also deleted the main profile and wanted to create a new one, but it does not work. I can create the account, but it is immediately blocked. I send messages to people, but they do not get them. My account cannot be found in the search machine as well. When I send questions to the technical support, I get no responses. I do not know if they read my messages at all or they just ignore them.


I do not understand the reason why they treat the users in such a way without even giving a possibility to clarify the situation. I'm not a criminal, not a faker, I've never messed around with the people or insulted anyone on the site. I just want to get in contact and chat with gay people all around the world, cause it s the only platform where I can do it the most fastest and convinient way. Since I m often traveling between different countries, I often change my place of residence and log in from different IP addresses. Is that the reason to consider me as a faker?


I have been using Planetromeo for over 15 years and I never thought that the planteromeo could treat their loyal users in such an arrogant and ignorant way instead of fighting with real fakers and abusers. Why do they consider me now as a faker and exclude me from the community forever, I still can not understand. Should I change my computer now and to do a plastic surgery to have the possibility to be become a member of planetromeo again?


Is it also normal to ask for a copy of the ID card to identify the user? Many users want to retain certain anonymity and privacy and it s normal. I am not going to sign up a contract with you. I think that the owner of the site and his team should show their ID cards first as well before they ask the users to do it. Then it would be fair at least.


Would be grateful if somebody from the planetromeo team gives an answer at least here.

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Ich habe auch ein Problem mit meinem Konto! Ich kann keine Nachricht senden! Alles, was ich schreibe, wird als Spam markiert, aber warum? Was soll ich machen? Lösen wir dieses Problem?