Account blocked/limited silently

pi by shared this idea 3 months ago
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Ok. So I had a main account and an extra account. I don't send any message to anyone (I only reply) from my main account but I have sent many messages to guys around the world. Nothing rude, nothing offensive.


Planet Romeo limited both of my accounts silently without any notice. I am able to send messages but no one receives it. My friends send me messages and I am unable to reply them. I have lost all my contacts I have created over the years.


This happened two months ago. I finally uninstalled the app out of frustration back then.


Now I have installed the app again and created a new profile. My new account is limited too. I send messages. No one receives it.


Did you just block me for life just for making a stupid side account? Do I have to change my phone or network connection now?

Comments (20)

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You could try to open your new profile in the browser via https://www.planetromeo.com. There you might see some information if your account is not activated yet and for what reason.

If you did not explicitly delete your old accounts, then they should still exist and also be accessible via your browser. Maybe you see some information about limitations there, too.

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I can access my old account both on app and via browser. There is no notification from the support team. No one receives my messages. I can't upgrade. (Ads are working perfectly however)


Further, I have tried created new account, but still find the same issue.


There are also a few bad reviews about the same problem on play store. I guess the support is just like the guys near me. No one respond to me.

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I have this problem too. They locked my account silently and after 1 week they answered me to send a copy of my passport to reactivate my account. and after 1 day my account was locked again . I am really confused. I asked them to put my profile back online again . Unfortunately I live in Iran and I have to use VPN because of filtering.

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Hello all,

Pls see my story under the title "more than one profile" :


https://wish.planetromeo.com/topic/more-than-one-profile


I still do not know what is happening to me all of a sudden!

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Please look at my story: it seems similar:


https://wish.planetromeo.com/topic/more-than-one-profile

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My account has been silentbanned too. And still, I don't know why - either because there are secret rules on how many accounts there can be per e-mail, or because of the profile text, or anything else - I just don't know.


I wrote on friday to support people via the appointed "contact us" tool, still did not hear anything as of late monday - at least a "we've received your case and will reply to you soon" courtesy message would make it look like someone cares.


In the meantime, I opened a second account - but did not take the time to fill-in all the informations from the previous - I don't have the kind of time to workaround other people's bugs. Still, a couple of well known fake profiles from my area tried to contact me on this profile, and a new fake got my photos and then blocked me! It seems to me that if this is to prevent fake profiles that's just obviously not going to work at all.

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J'ai eu le même problèmes il y a 3 jours, mes deux comptes bloqués, j'ai créer deux nouveaux comptes qui ont fonctionnés durant la nuit et le lendemain ils étaient aussi bloqué. Il paraît qu'il faut une photo de profil visible de votre visage avec un papier comme les prisonnier devant vous avec votre numéro d'identifiant du site alors que 50% des profils n'ont pas de photos visibles. Nous devons tous déposer une plainte à la commission européennes pour faire fermer ce site qui ne respecte même pas des propres conditions...scandaleux....essayer de changer d'adresse IP, vous trouverez comment faire sur internet, peut-être que ça va fonctionner....

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I too unfortunately have the exact same problem and I do not know how I can solve it.

I'm writing to the assistance but they do not answer me.

I wish I could be contacted to resolve this issue and return to full use of my account

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Idem pour moi, personne ne répond à l'assistance.....comptes bloqués.....et vous avez beau dénoncer d'autrs profils, ils ne sont pas bloqués.....un site malhonnête.....

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Yes, it would be appropriate at least a courtesy message, even automatic, that at least warns you that your support message has been received by the support staff and that someone will then read it and give you an answer or will try to solve your problem problem.

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I am also having the same issue .. i dont know what the fucking happening with planetromeo. does it really makes sense to them asking for copy of my passport to reactivate my account. i am for sure planetromeo will loose lot of people by doing such worst thing


Planet Romeo limited my account silently without any notice. I am able to send messages but no one receives it. My friends send me messages and I am unable to reply them. I have lost all my contacts I have created over the years.


This happened two months ago. I finally uninstalled the app out of frustration back then.


Now I have installed the app again and created a new profile. My new account is limited too. I send messages. No one receives it.

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I have to know what the fucking planetromeo is doing .. As of now we dont have any updates on limited my account silently without any notice

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I have the same problem...there is a solution?

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peut-être qu'on doit changer notre adresse IP, il y a moyen, les informations se trouvent sur internet

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did not see any response from planetromeo

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I have the same problem and I dont understand what happened to planetromeo in the last time. They limit my account without any notification every time I am trying to create a new one. All I want is to have only one account on their site, but they deprive me of the right. I always had only one account, but then I mistakingly created one more, not with malicious intent, but just because I was not informed enough about user conditions. Some time later, they sent me a message where they told me that it is allowed to have only one account. I deleted the second one and kept only the main profile. A few weeks ago, I also deleted the main profile and wanted to create a new one, but it does not work. I can create the account, but it is immediately blocked. I send messages to people, but they do not get them. My account cannot be found in the search machine as well. When I send questions to the technical support, I get no responses. I do not know if they read my messages at all or they just ignore them.


I do not understand the reason why they treat the users in such a way without even giving a possibility to clarify the situation. I'm not a criminal, not a faker, I've never messed around with the people or insulted anyone on the site. I just want to get in contact and chat with gay people all around the world, cause it s the only platform where I can do it the most fastest and convinient way. Since I m often traveling between different countries, I often change my place of residence and log in from different IP addresses. Is that the reason to consider me as a faker?


I have been using Planetromeo for over 15 years and I never thought that the planteromeo could treat their loyal users in such an arrogant and ignorant way instead of fighting with real fakers and abusers. Why do they consider me now as a faker and exclude me from the community forever, I still can not understand. Should I change my computer now and to do a plastic surgery to have the possibility to be become a member of planetromeo again?


Is it also normal to ask for a copy of the ID card to identify the user? Many users want to retain certain anonymity and privacy and it s normal. I am not going to sign up a contract with you. I think that the owner of the site and his team should show their ID cards first as well before they ask the users to do it. Then it would be fair at least.


Would be grateful if somebody from the planetromeo team gives an answer at least here.

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Je suis tout à fait d'accord avec vous...qui sont les propriétaires de ce site? Sont ils de bonne fois? on ne connaît rien d'eux et nous on doit donner notre carte d'identité avec notre photo et notre numéro d'utilisateur, comme des prisonniers, on peut essayer de fermer ce site définitivement.

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Ich habe auch ein Problem mit meinem Konto! Ich kann keine Nachricht senden! Alles, was ich schreibe, wird als Spam markiert, aber warum? Was soll ich machen?