Information about an account lock and the reasons
I love Romeo! Thank you for your work, great job!
But there's one single thing, that drives me crazy. I have some fetishes and I want to find people like me. Nothing is illegal in my country and i can't find a violation of the Romeo Terms. But i was locked three times (without a information). I asked the support about the reasons, but there was no answer.
Here's also another topic with the same problem. Title: "Wieso werde ich grundlos gesperrt?". Is there a examination, before the support lock an account?
My suggestion could be an extension of the Topic "Possible to comment on Reason for Report" (planned).
If an account will be locked, the owner should be informed about that! Also why he's been kicked, to give him the chance to correct a mistake in the profile. Because of privacy reasons the profile owner should NOT be informed about the user(s) that reported him.
Faultlessly would be a claim process like the way to correct negative eBay ratings. But this isn’t my primary approach here, because that would cause a lot of work on your side :)